Not the right fit or changed your mind? Don’t stress!

 

For Online Purchases

  • We accept returns within 30 days from the date of purchase.
  • Items must be in original condition with tags and packaging intact.
  • Items that have been worn, washed, damaged or altered in any way will NOT BE ACCEPTED.
  • Sales or discounted items (via voucher, promo code, markdown prices, bundle prices), panties, inner shorts, socks, swimwear, nipple cover, nubra, beauty items, accessories or free items are NOT ELIGIBLE for return.
  • Refund application is only valid when you purchase from 6IXTY8IGHT official website/APP.
  • Exchange is NOT AVAILABLE for any purchase from 6IXTY8IGHT official website/APP, only returns & refund.
  • All returns must include the INVOICE SLIP. You may reprint it under ‘My Account’ if lost.
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.

How to return?

All you have to do is email your return request with the details below to eshopsg@6ixty8ight.com.

  1. Name:
  2. Contact No. :
  3. Order No. :
  4. Items that you would like to return.
    For example :
    1. ODILIA, Slip Dress HW08786, M, White

We will reply to your return request within 1 working day. You may also check out our FAQ for more information. If you would like to reach out to our customer service team, you may send your message to eshopsg@6ixty8ight.com. We'd be happy to help you!

 

For In-store Purchases

  • We accept return or exchange within 30 days from the date of purchase with the sales receipt.
  • Items must be in original condition with tags and packaging intact.
  • Items that have been worn, washed, damaged or altered in any way will NOT BE ACCEPTED.
  • Sales items, panties, inner shorts, socks, swimwear, nipple cover, beauty or cosmetics, accessories or free items are NOT ELIGIBLE for exchange & return.
  • Refunds and exchanges are accepted at any 6IXTY8IGHT store in Singapore.

Refund Policy

 

Partial Return: If you are requesting a partial return, we will only refund the price paid for the product(s). Any hearts used will not be refunded.

 

Full Return (Wrong Item or Quality Issue):In case of a full return due to wrong item or quality issues, we will provide a full refund. However, a valid unboxing video proof is required. Please upload the unboxing video to WeTransfer and include it in your email to us at eshopsg@6ixty8ight.com. Please note that the unboxing video must be taken before opening the parcel. Additionally, if you choose to return the product via postage, the postage fees will be borne by you.

 

Change of Mind/Size Not Fit: For returns due to change of mind or size not fitting, we do not refund the shipping fee. Additionally, if you choose to return the product via postage, the postage fees will be borne by you. Before making your purchase, we kindly recommend checking out our size guide to ensure the perfect fit for your items.

 

 

Locate your nearest 6IXTY8IGHT store here