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FAQ

一般查詢

General Information

我如何查看訂單狀態?

我們將透過電子郵件給您最新訂單狀態資訊。您也可以於我的訂單上查看訂單狀態。 如您未有完成登入,請於電子郵件按”追踪資料”連結查看內容。

How to track your Order? / How do I track my order status?

We will send you an Order Confirmation email with updates order status.  Also you can check for your information by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.

 

訂單狀態的意思?

  • 待付款: 您的訂單仍未完成付款

  • 進行中: 付款已完成,訂單正在處理中

  • 已發貨: 已由門市發貨

  • 配送中: 包裹正在進行派遞

  • 完成: 訂單已完成

What do the order statuses mean?

  • Pending Payment: Your payment was unsuccessful

  • Processing: Payment is completed and your order is in progress

  • Shipped: Your parcel has been sent out

  • In-Delivery: Your parcel has been passed to courier

  • Completed: Order completed

 

忘記了帳戶密碼了?

你可到”忘記密碼”處以重設密碼

I forgot my password, what can I do?

Please to reset your password by “Forget Password”

 

如何查看訂單號碼?

我們將透過電子郵件給您最新訂單狀態資訊。您也可以於我的訂單上查看訂單號碼。 如您未有完成登入,請於電子郵件按”追踪資料”連結查看內容。

How to check the order number?

We will send you an Order Confirmation email with updates order status.  Also you can check for your Order Number by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.

 

須申請帳戶才能購物?

不需要。  不過,註冊流程非常簡易。我們將會請您輸入必要信息以便輕鬆購物。

Do I need to register account for shopping?

No.  But it’s easy to Sign up and creates a new account with us to enjoy your shopping.

 

商品實物跟官網上的照片一樣?

官網上的圖片都是用商品實物拍攝,但有機會因攝影燈光及顯示屏的顯色緣故,可能會有一些差異,客人也可於門市參考實物。

Is product the same across the product image shown on our site?

The product color might be different due to the shooting lighting or the screen display color. Or you are welcomed to visit our physical stores to know more.

 

可於網上付款線下取貨嗎?

目前只有提供送貨上門服務,更省時更方便。

May I pick at offline stores?

Currently we provide Delivery Service.  More information here.

 

網上商店及實體門店貨品是否相同?

是。

Is the site product assortment the same across the physical store?

Yes.

 

價格與價錢牌不一樣?

貨品價格以購買時系統顯示為準。

The product price and price tag’s is different?

The product price is subject to the system display at the time of purchase.

 

網上商店及實體門店貨品價格是否相同?

是。

Is product price the same across the site and physical store?

Yes.

 

訂單下錯了,可以申請退款嗎?

貨品發貨後的狀態可申請退款。狀態為已發貨或已收貨的訂單都可於30天內申請退款。但內褲、襪、泳衣、胸貼、飾品及贈品恕不退換。

May I cancel the order?
You can apply for returns when the order is in completed status. Returns will be accepted within 30 days of purchase with the sales receipt.  Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.

 

我該如何退貨?

請點從訂單上方找到退貨的選項。

How can I return?

Please check order and find “RETURN”

 

Delivery and Shipping

送貨與物流

 

送貨時間?

訂單一般會於3-7日內發貨,在季末出貨高峰期,訂單送貨時間或稍作延遲。如超過7天仍處於未發貨的狀態,建議客人聯繫客服了解訂單的情況。

Time for shipping?

In general the shipment will be finished in 3 - 7 Days  and during high season and sale, you may experience a longer than expected delivery time.If the status of order remains unchanged over 7 Days. You are suggested to contact CS to get better understanding of your order.

 

門店購買可以選擇配送嗎?

門店不設商品配送服務,而更詳細的門店售後服務可向店員查詢。

Is there a shipping service for a purchase at offline store?

There is no delivery service at all 6IXTY8IGHT offline stores.

 

尺碼不合適可以退換嗎?

客人發現尺碼不合適可於30天內申請退款,但內褲、襪、泳衣、胸貼、飾品及贈品恕不退換。官網上的產品目前只接受退款不作退換貨的安排。

May I exchange for another size?

No exchanges is accepted. Returns will be accepted within 30 days of purchase with the sales receipt.  Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.

 

價錢牌損毀了或遺失,可申請退款嗎?

包裝不完好或沒有保留原好的價錢牌恕不接受退款。

May I return without price tag?

Items must be in the original condition with tags and packaging intact. Returned goods without price tag would not be accepted.

 

我錯過了送貨時間, 該如何處理?

如快遞員沒法與您聯繫兩次,您的包裹將會回送到我們店鋪,我們將直接進行訂單取消退款之處理。若仍有需求的話,我們歡迎您再次到我們官網上選購選品。您也可以隨時聯繫我們客戶服務主任處理。

What happens if I missed my delivery?

Your parcel will be returned to our stores if we cannot reach you for 2 times and your order will be canceled. But we'd be more than happy to redeliver your order. Please contact CS if you miss the delivery.

 

我可以要求把包裹放在住宅外嗎?

我們快遞員在送貨前會與您聯繫,因安全考慮,我們不建議把包裹放在郵寄地址之外的地方。而且保障客戶利益,包裹需要經過簽收作實。

Can I request for my parcel to be left outside my residence, if there is no one home to accept my delivery?

We will call you before delivery. We don't suggest this. We would like to make sure your parcel reaches you safely, so a signature is required upon delivery.

 

我可以更改我的送貨資料嗎?

您可以隨時聯繫客戶服務主任(CS)處理有關更改,若貨物已寄出則無法做更改。

How do I change my delivery information?

You can contact our CS for changing address or contact information. But it cannot be changed when the order status is SHIPPED.

 

如我收到了品質有問題的商品,該如何處理?

我們對此十分抱歉,請您聯繫客戶服務主任處理相關事宜,您或須要準備以下資料以作跟進。

  1. 您的訂單編號 (e.g echk4000000408)

  2. 有品質問題的商品編號 (e.g 8F9TP07624E21)

  3. 清楚的商品照片 (能顯示品質問題)

CS聯繫方式:

Hong Kong: eshophk@6ixty8ight.com

Taiwan: eshoptw@6ixty8ight.com

South Korea: eshopkr@6ixty8ight.com

Singapore: eshopsg@6ixty8ight.com

Malaysia: eshopmy@6ixty8ight.com

 

I received a defective item, what should I do?

Sorry about this. Please contact CS for handing this. And you may need to send the information below.

  1. Your Order ID (e.g echk4000000408)

  2. The product code of the defected item (e.g 8F9TP07624E21)

  3. Clear photo of the defect

Our Customer Care team will get back to you as soon as possible and assist you with an exchange.

CS Contact:

Hong Kong: eshophk@6ixty8ight.com

Taiwan: eshoptw@6ixty8ight.com

South Korea: eshopkr@6ixty8ight.com

Singapore: eshopsg@6ixty8ight.com

Malaysia: eshopmy@6ixty8ight.com

 

我收到了錯發的商品,我該如何處理?

我們對此十分抱歉,請您聯繫客戶服務主任處理相關事宜,您或須要準備以下資料以作跟進。

  1. 您的訂單編號 (e.g. echk4000000408)

  2. 您實際所購買的商品(e.g. 8F9TP07624E21)

  3. 您收到的商品(e.g 8F9TP07625A02)

我們客戶服務主任將會盡快與您聯繫並提供協助。

CS聯繫方式:

Hong Kong: eshophk@6ixty8ight.com

Taiwan: eshoptw@6ixty8ight.com

South Korea: eshopkr@6ixty8ight.com

Singapore: eshopsg@6ixty8ight.com

Malaysia: eshopmy@6ixty8ight.com

 

I received a wrong item, what should I do?

Sorry about that.

Please contact our CS and you may need to prepare the information as

  1. Your Order Reference (e.g echk4000000408)

  2. The product code of item you have ordered (e.g 8F9TP07624E21)

  3. The product code of item you have received (e.g 8F9TP07625A02)

Our Customer Care team will get back to you as soon as possible and assist you with an exchange.

CS Contact:

Hong Kong: eshophk@6ixty8ight.com

Taiwan: eshoptw@6ixty8ight.com

South Korea: eshopkr@6ixty8ight.com

Singapore: eshopsg@6ixty8ight.com

Malaysia: eshopmy@6ixty8ight.com

 

退貨的費用會由6IXTY8IGHT承擔嗎?

退款所產生的郵寄費用由客人自己承擔。

Who will bear the cost for returns?

The cost for returns will be bared by customers.

 

申請退款後,退貨商品要交到哪裡?

經網上申請退款後,客人可將需要退貨的商品親身交到該地區的任何一間6IXTY8IGHT門店,郵寄方式請郵寄到以下門市並請務必在包裹註記顯示您的訂單資訊(包含訂單編號/姓名/電話),以便確認退款。

For returns. Where should I return to?

Refund application is only accepted on 6IXTY8IGHT official website. Please return the products with the information of order number, name and phone number to any 6IXTY8IGHT stores in the same market which you made the order. Or you can ship to below location with order information.

 

Hong Kong

Sim City (HKS040)                 

Address: Shop Nos. 4-5 Ground Floor & Shop Nos. 2-3 Basement Floor, Sim City, Chung Kiu Commercial Building, Mos. 47-51 shantung Street, Mongkok, Kowloon, Hong Kong

Tel: 852-2362-8033

 

TAIWAN

ATT 4 FUN (TWS001)

Address: Shop K on 1/F & B1/F, ATT 4 FUN, No. 12 Songshou Rd, Xinyi District, Taipe

Tel: 886-2-7736 2686

 

KOREA

Myeong-dong M Plaza (KRS002)

B1/F, Myeong-dong M Plaza, Myeong-dong 2-ga, Jung-gu, Seoul

Tel: 82-02-779-8635

 

Singapore

Orchard gateway

Unit #01-18 Orchard gateway, 277 Orchard Road, Singapore 238858

Tel: 65-6242 5293

 

Malaysia

Sunway Pyramid

Unit No. LG1.05, Lower Ground One, Sunway Pyramid Shopping Mall, No. 3 Jalan PJS 11/15, 47500 Bandar Sunway, Selangor Darul Ehsan, Malaysia

Tel: 603 5612 9868