How to track your Order? / How do I track my order status?
We will send you an Order Confirmation email with updates order status. Also you can check for your information by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.
What do the order statuses mean?
Pending Payment: Your payment was unsuccessful
Processing: Payment is completed and your order is in progress
Shipped: Your parcel has been sent out
In-Delivery: Your parcel has been passed to courier
Completed: Order completed
I forgot my password, what can I do?
Please to reset your password by “Forget Password”
We will send you an Order Confirmation email with updates order status. Also you can check for your Order Number by “My Order”. If you are not registered, click on the “Tracking Information” link in the Email for details.
Do I need to register account for shopping?
No. But it’s easy to Sign up and creates a new account with us to enjoy your shopping.
May I cancel the order? You can apply for returns when the order is in completed status. Returns will be accepted within 30 days of purchase with the sales receipt. Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.
In general the shipment will be finished in 3 - 7 Days and during high season and sale, you may experience a longer than expected delivery time.If the status of order remains unchanged over 7 Days. You are suggested to contact CS to get better understanding of your order.
Is there a shipping service for a purchase at offline store?
There is no delivery service at all 6IXTY8IGHT offline stores.
No exchanges is accepted. Returns will be accepted within 30 days of purchase with the sales receipt. Items must be in the original condition with tags and packaging intact. Excludes panties, socks, swimwear, nipple cover, accessories or free items.
May I return without price tag?
Items must be in the original condition with tags and packaging intact. Returned goods without price tag would not be accepted.
Your parcel will be returned to our stores if we cannot reach you for 2 times and your order will be canceled. But we'd be more than happy to redeliver your order. Please contact CS if you miss the delivery.
Refund application is only accepted on 6IXTY8IGHT official website. Please return the products with the information of order number, name and phone number to any 6IXTY8IGHT stores in the same market which you made the order. Or you can ship to below location with order information.
Sim City (HKS040)
Address: Shop Nos. 4-5 Ground Floor & Shop Nos. 2-3 Basement Floor, Sim City, Chung Kiu Commercial Building, Mos. 47-51 shantung Street, Mongkok, Kowloon, Hong Kong
ATT 4 FUN (TWS001)
Address: Shop K on 1/F & B1/F, ATT 4 FUN, No. 12 Songshou Rd, Xinyi District, Taipe
Tel: 886-2-7736 2686
Myeong-dong M Plaza (KRS002)
B1/F, Myeong-dong M Plaza, Myeong-dong 2-ga, Jung-gu, Seoul
Unit #01-18 Orchard gateway, 277 Orchard Road, Singapore 238858
Tel: 65-6242 5293
Unit No. LG1.05, Lower Ground One, Sunway Pyramid Shopping Mall, No. 3 Jalan PJS 11/15, 47500 Bandar Sunway, Selangor Darul Ehsan, Malaysia